Report a Damaged or Defective ProductUpdated 3 days ago

We’re truly sorry that your product didn’t meet your expectations. Your happiness is our priority, and we proudly honor our lifetime guarantee to ensure you’re completely satisfied.

Here’s how we can assist you:

1. Quickest Resolution: Visit the top of our help page and click on the "Report a Product Issue" box. Follow the steps to create a ticket.
2. Account Holders: Log into your account here to access and complete our contact form.
3. No Account? No Problem: Fill out our contact form here, and include:
   • Your order number
   • The product and issue details
   • A photo of the damaged or defective part

We’re here to ensure a seamless experience, whether you need a replacement, a refund, or assistance. Thank you for giving us the opportunity to make this right. At Harkla, we stand by our products and are committed to your happiness every step of the way.