Can I make changes or cancel my order?Updated 2 months ago
We work hard to process and ship your orders as quickly as possible so that you can enjoy your products without delay. However, because of this streamlined process, once you place your order, we are unable to make changes such as adding or removing items or modifying the shipping address. We understand that situations may change, so we’ve outlined how to handle cancellations or returns if needed.
Order Changes
Once your order is submitted, we cannot make any adjustments to its contents or shipping information. This is because we aim to process and ship orders quickly to ensure fast delivery times. We encourage customers to double-check their order details, including the items and shipping address, before finalizing the purchase.
Order Cancellations
If your order is still processing, there may be an opportunity to cancel it before it ships. If you need to cancel your order, please contact us immediately at [email protected]. We’ll do our best to assist you if the order hasn’t been shipped yet.
However, once the order has been shipped, we are unable to cancel it. In this case, the best course of action is to wait for the order to arrive and then follow the steps below if you decide not to keep the item.
Returns
If you’ve received your order and do not want to keep it, we’re here to help with the return process. Please reach out to us at [email protected], and we’ll guide you through the steps to initiate your return. Our goal is to ensure you have a smooth and hassle-free return experience.
We appreciate your understanding and are always here to assist you with any concerns. If you have any questions about your order, don’t hesitate to reach out!